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Shipping Policy

ELOTIC SILVER provides free delivery/shipping on all items within India. Products are shipped within 24-48hrs for "Available in Stock" items and 10-15 business days for "Make to Order" items.

The Member has to specify the correct address and details of the person who will collect the shipment at the time of purchase. At the time of placing the order, the Member has to state full name of the recipient as stated in his / her government approved photo identification. At the point of delivery the recipient, to collect the physical product, will have to provide any one of the following government approved photo identification card:

a) Ration Card (should be issued in the name of the Member / recipient in the case of a gift);
b) Drivers License;
c) Permanent Account Number (PAN) card;
d) Voters Identification card; or
e) Passport or Aadhar Card.

Delivery shall be made by the courier agent only after the photo and name of the recipient is verified and confirmed by such courier agent. To ensure safe and secure delivery of the package the courier agent will also note down the details of the government photo identification. The recipient of the package must cooperate with the courier agent by providing required and valid copies of his / her government approved photo identification.

In case the Member wants any other person to receive the delivery on his behalf he / she needs to specify details of the same at the point of ordering only. All items shall be delivered directly to the person as specified at the point of ordering and the Member cannot (under no circumstances whatsoever) change the recipient details after the order is processed.

Recipient accepting delivery should not accept deliveries where the box or packaging has been tampered with or if the box is empty.The recipients receiving the delivery must open the package and check its contents prior to accepting the delivery or signing the delivery receipt.

If the recipient is not available at the time of delivery, the courier company shall try and deliver the item thrice before returning the same to Company. All costs for re-shipment and handling in the case of non-delivery to the Member shall be chargeable to the Member.

Delivery guarantee is subject to terms and conditions of the courier company. Any inconsistencies in name or address will result in non-delivery of the product.